Back Office Customer Support
Focus On Growth

Let Us Handle the Rest

Base2Brand – Your Trusted
Partner for Back Office
Support Services

Running a business is no small task. Whether you’re managing orders in a bustling restaurant, handling bookings for a car rental service, or juggling client queries in an accounting firm—back office service desk is a mission-critical operation that can’t be ignored. Yet, for many businesses, managing back office operations becomes overwhelming.

That’s where Base2Brand steps in

Back Office Customer Support
That Listens, Solves, and
Delivers

At Base2Brand, we provide back office support services tailored for busy industries like
restaurants, enterprises, car rentals, accounting firms and more. Our goal is simple: Let you focus
on running your business while we professionally manage your customers.

Using powerful CRM software, help desk, ticketing software, trained staff, and a commitment
to excellence, we offer seamless support for your sales, orders, and customer
queries,so nothing falls through the cracks.

Pillars of Delivering Our Back
Office Support Services

Quick Responses

Our back office support team delivers fast, accurate, and clear responses to customer queries, reducing delays, boosting satisfaction, and maintaining the trust your brand depends on.

Team Coordination

We act as the link between customers and internal departments, ensuring every issue is addressed through smooth collaboration and escalated appropriately for quick resolution.

Service Monitoring

By tracking essential customer service metrics like response time and resolution rate, we consistently evaluate performance and implement improvements to enhance the overall service quality.

Reporting & Insights

We provide regular, detailed reports that highlight customer trends, performance data, & support activity empowering your business with insights to drive smarter decisions and better customer engagement.

Knowledge Management

We maintain an up-to-date internal knowledge base and FAQs to ensure consistent, accurate responses, reduce resolution time, and empower agents with the information they need to serve customers efficiently.

Secure and Reliable
Customer Support You
Can Trust

We deliver responsive and efficient back office support for small businesses while prioritizing your data’s security. Our systems are designed to ensure complete data protection, user privacy, and compliance with industry standards. From handling customer queries to resolving technical issues, we maintain strict safeguards against data breaches—giving you peace of mind with every interaction.

Industries We Serve

eCommerce Stores

Hotels & Hospitality

Healthcare Clinics

Restaurants

Car Rentals

Accounting Firms

Logistics & Delivery Services

Telecom Services

Data Entry Firms

Data Processing

Wellness & Fitness Studios

Real Estate Agencies

Event & Ticketing Services

Salons & Spas

Movers & Packers

Professional Services (Law, HR, Consulting)

Online Learning Platforms

Home Services (Plumbers, Electricians)

Back Office Support Tools
We Can Work With

Customer Relationship
Management (CRM)
Software

Salesforce

HubSpot CRM

Zoho CRM

Microsoft Dynamics 365

Pipedrive

Monday Sales CRM

Help Desk and Ticketing
Software

Zendesk

Freshdesk

Help Scout

Zoho Desk

Jira Service Management

Kayako

Live Chat and Messaging
Software

Intercom

Live Chat

Drift

Tawk.to

Crisp

Business API

Top Reasons To Choose
Our Back Office Support
Service

Affordable Pricing

We offer cost-effective back office support services tailored to your business size and needs. Our pricing ensures you get maximum value without compromising on service quality or efficiency.

High-Quality Services

Our commitment to delivering accurate, efficient, and professional back office support helps your business run smoothly. We maintain high standards across all operations to ensure consistent service excellence.

Timely and Accurate Reporting

Stay informed with clear, detailed, and punctual reports. We provide insights on performance, trends, and customer behavior to help you make smart, data-driven decisions at the right time.

Experienced and Dedicated Team

Our skilled support team brings years of industry experience, deep domain knowledge, and a passion for customer success. We treat your business like our own—with care and dedication.

Excellent Customer Service

We prioritize your satisfaction through proactive communication, fast responses, and issue resolution. Our team goes the extra mile to ensure a smooth, stress-free experience for both you and your customers.

Flexible and Scalable Solutions

Our back office support services are designed to grow with your business. Whether you're scaling up or pivoting, we adapt quickly to meet your evolving needs without disrupting your workflow.

Let’s Talk Support That Actually
Supports You

At Base2Brand, we make sure every call, every message, and every order is handled with care and
precision. We bring together technology and human touch to give your customers the experience
they expect—while freeing you to focus on what you do best: growing your business.

Client Testimonials

Thompson

Private Healthcare Clinic Manager

Managing a busy clinic means every second counts, and Base2Brand truly came through for us. They took over our customer support services for our software, handling every query with speed, accuracy, and professionalism. Their team made a real difference in how smoothly our operations run. Truly grateful and highly recommended!

Jake Miller

Accounting Firm Owner

During tax season, I receive a high volume of technical queries from my customers, and Base2Brand's customer support team has been a lifesaver. Their efficiency and reliability have made a huge difference in managing client support during the busiest time of the year.

Olivia Harris

Real Estate Agency

Handling real estate queries can get overwhelming, but Base2Brand’s back office support team makes it seamless. They’re quick, reliable, and understand the technical side well. Their assistance has truly improved how I manage client requests and listings

Michael Carter

Tech Start-up Founder

Customer inquiries on my website can pile up fast, but Base2Brand’s back office support team helped me handle them with speed and precision. Their responsiveness and expertise even helped turn those inquiries into valuable leads.

Williams

Beauty Product Retailer

I was having trouble managing customer orders on my store website, but Base2Brand stepped in and handled it like pros. They were attentive, quick to act, and genuinely supportive. As a beauty product seller, their help kept my customers satisfied—and me stress-free

Charlotte Evans

Event Planner

I had several queries about scheduling and managing client bookings, and the back office support system was amazing. They responded quickly, explained everything clearly, and really understood my needs as an event planner. Their help made my workflow so much smoother!